Frequently Asked Questions

BTB operates scheduled public bus services across Barbados (urban, rural and school routes), as well as charter services and advertising opportunities on buses.

Use the Route Finder on the BTB website to search by route number, area or destination. Timetables show departure points and scheduled times.

Search by the area you are travelling from or to in the Route Finder. It will suggest all routes serving that location.

The target service standard is at least one bus per hour per route, subject to fleet availability, traffic conditions and operational constraints.

Start times vary by route. Always check your specific route timetable on the BTB website however the most common time is 0600 hours.

Some routes display interactive maps showing bus movement. Availability may vary by route and system status.

Third-party transit apps may provide route and timing information. BTB publishes official schedules on its website. Additionally, the Board is working on its own app called “transitbb”. This is presently available for Apple and Android phones but is a work in progress with updates being done regularly.

Yes. The Route Finder includes options to locate buses serving major attractions

Fare structure:

• The fare for traveling on our buses is BDS$3.50 per trip.
• Passengers must insert EXACT FARE of $3.50 into the farebox upon boarding the bus.
• NO CHANGE or REFUND will be provided if the money placed in the fare box exceeds $3.50.

Payment Guidelines:

• All notes must be unfolded and shown to the Bus Driver before being placed into the fare box.

Exemptions: Passengers who are exempted from paying on boarding the bus include:

1. Children under 5 years old: Children in this category cannot occupy a seat but must sit on someone's lap.
2. Students 18 years of age and under wearing a school uniform: Valid for students attending an acknowledged educational institution in Barbados.
3. Students 18 years of age and under not wearing a school uniform: Must possess both a Barbados Identification Card and an Identification card issued by their educational institution certifying their full-time student status.
4. Persons 65 years and older: Must possess a Barbados Identification Card certifying their age.
5. Law Enforcement Officers: Must be in possession of identification issued by the Barbados Police Service.
6. Employees of the Transport Board: Must possess identification issued by the Transport Board.

Note:

• The onus of proof of age lies with the passenger.
• All persons, except those listed above, must pay the full fare of BDS$3.50.

BTB is rolling out a modern cashless fare system in phases. Updates are published by BTB.

To reduce fuel costs, lower emissions and modernise public transport in support of national sustainability goals.

Yes. Electric buses return to depots to recharge, which can affect availability during peak periods.

Yes. They meet international safety standards and undergo regular inspections and maintenance.

An electric bus seats twenty-seven (27) passengers if no wheelchair is aboard. If a wheelchair or a person using mobility assistance equipment is on board, then the bus seats twenty-five (25) passengers.

Yes. All electric buses are equipped with manual wheelchair ramps.

Inform the driver. Drivers are trained to safely deploy the ramp and assist passengers.

Unfortunately not at this time.

Yes. Caregivers may assist passengers. Drivers will advise on safe boarding and securing.

The Board operates a paratransit system through its Call-A-Ride (CAR) unit, designed to offer specialised transportation services tailored for individuals within the differently-abled community who cannot travel independently on standard public transport services.

This unit is committed to providing flexible, demand-responsive transportation solutions for those with disabilities who are unable to navigate the conventional fixed-route public transport options.

The Call-A-Ride service does not adhere to a fixed route. Instead, it customizes deployment based on the clients who make reservations for a given day. The registration process for potential clients is a two-step procedure. Individuals wishing to use the service, whether they are adults or children, must first register with the National Disability Unit (NDU) before they can register with the Transport Board and access the service.  This section can be accessed via telephone number 535-3667.

At official terminals and recognised bus stops along designated routes.

Yes. Use the bell to notify the driver in advance where safe stopping is permitted.

This may happen if the bus is full or out of service. Wait for the next scheduled bus and report recurring issues.

Remain seated or hold handrails, do not distract the driver, keep aisles clear, and follow staff instructions.

Many buses are being fitted with CCTV to improve safety and security.

Updates are shared on the BTB website, social media pages, terminals and local media.

Service may be reduced or suspended during severe weather, road closures or national emergencies. Official announcements will be made.

Delays may be caused by traffic, roadworks, breakdowns, fleet availability, driver availability and electric bus charging cycles.

BTB is expanding the electric fleet, upgrading depots and charging infrastructure, improving maintenance systems, introducing digital tools, and strengthening staff training.

Contact BTB as soon as possible with the route number, time of travel and description of the item.

Contact BTB customer service via phone at 535-3500, via email at btb.customerservice@barbados.gov.bb, to the attendance at the terminals or the official social media pages www.facebook.com/transportboardbarbados or https://twitter.com/transportBoard1 or Instagram: @transportboardbds.  Please provide route, bus number, date and time if possible when making reports.

Visit the BTB website www.transportboard.com; telephone PBX number 535-3500 or your nearest terminal for customer support.